1) Exchange and Return Policy

If during the 14 days following the delivery you change your mind about your purchase, or are dissatisfied with the item(s) you ordered: it is possible to return your SmartBag or exchange it for another one. The cost of returning the item(s) to us is at your expense.

Simply follow our return procedures: complete the return form available here and send it to us in addition to the items you want to exchange or return. If you opt for a return, remember to indicate the product you wish to exchange it for. If you request a refund, it will be paid back into your account within 30 days.

Returned products must be unused, in their original condition and packaging. We recommend that you send the parcel using a delivery service that insures you for the value of the goods. Make sure you get a tracking number for your shipment, as the returned item is your responsibility until it reaches us.

Please send your package to:

Everless B.V.
Vijzelgracht 25B
1017HN Amsterdam
The Netherlands


2) Guarantee Policy

We believe in a world where quality derides quantity. That is why we create state-of-the-art design products that enable you to do more with less. Unfortunately, despite strict controls in the production process, a few products might have quality deficits.

If your bag is damaged due to such quality problems, please send an email to the following information:

  • Subject line: Guarantee exchange/refund request

  • Your Name

  • Your Order Number

  • Description of the damage on your SmartBag

  • A picture of the damage

We will examine your message carefully and in case of a lack of conformity, will replace the product. If this is not possible due to limited stock, we will refund the purchase price paid.